One of our favorite website tools is the information that we offer regarding preparing your home for the big installation day! There is a lot to do to prepare for this big day, below is the basic information that we offer. All of this can be found under “Design Tips” and “Preparing Your Home” on our home page.
Day of Installation:
Each customer should have a responsible person on the premises at the time of installation in order to verify the correct materials and inspect the job upon completion. Our installers will call you the morning of the installation to provide you with an approximate time of arrival.
Before the installers arrive please prepare the following: Remove all items from closet floors and under beds. Remove all bedcovering, fragile items, lamps, nick-knacks, glassware, books, and all items from the top of your furniture. All computers, stereos, televisions, or other electronic equipment must be disconnected.
Excessive Furniture: Additional charges may apply to areas with excessive or heavy furniture or any furniture that requires disassembly. We do not move antiques, grandfather clocks, aquariums, pool tables, waterbeds, safes, gym equipment, baby grand or grand pianos (most of these items need to be professionally moved)
Appliances: We are not responsible for damages as a result of disconnecting or reconnecting any water supply lines, appliances, toilets, etc. We recommend that the homeowner use a certified plumber, electrician or contractor to do this as necessary.
Cables & Wires: Should you require positioning of any wires, cables, or phone lines, etc please discuss this with your installer prior to installation. Our installers will try to accommodate you requests but can not be responsible for any damage that may occur. We recommend you contact a professional for any sensitive type of wiring or cabling.
Secured Premises: (Condominiums and Gated Communities) please check with the building/property management for accessibility to parking, elevators, service entrances, and procedures. All access arrangements must be made prior to our installers arriving.
Proper Power: Make sure there is adequate power, light, and ventilation available 24 hours prior to installation. Air conditioning is mandatory for all wood or laminate installations.
Removal of Old Flooring: Please remove your old flooring prior to the installers arrival. If you are removing old carpeting and pad yourself, please leave the existing tack strip down only if replacing with new carpet. If you wish Dolphin Carpet & Tile to remove and haul away your old flooring, we can provide this service for you for an additional cost. Please advise your sales representative.
Carpet Seams: Just as with any material such as clothing, drapes, or upholstery, seams are visible. Some carpets will seam better than others, each fabric has its own characteristics. Our installers take great pride in making the seams as inconspicuous as possible. We can only guarantee that our seams will be properly made (straight, not gapped, or overlapping). Seam placement and the number of seams is a factor in determining the total material required. We will estimate your material requirements based on what our professional staff considers being proper seam placement. If you should have a preference in seam placement please inform your sales representative before any material is ordered.
Pattern Match: Due to the nature of the manufacturing process most print and multi tone patterns are impossible to match exactly. Many of these styles will require additional material to achieve the closest match possible.
Material Waste: Every installation has material waste these left over pieces are most common in irregular rooms or when stairs and halls are recovered. Our installers will dispose of most waste during the cleanup process. Please advise your installer if you desire to keep any of the scrap material.
Moldings: Baseboard moldings, in most installations, can be left in place. Our installers will work with the molding, but cannot be responsible for breakage and scratches. If you have quarter round moldings and wish to have them removed for your new flooring, please discuss this with your installer before the installation process begins. Removal of your quarter rounds may cause some damage to your baseboards and paint.
Door Cutting: Our installers will gladly remove hinged doors and replace them after your new flooring is installed. If, however, your new flooring is thicker than your old flooring, the doors will need trimming for proper clearance. In this instance the doors will be left off their hinges so you can trim the doors.
Painting: If your walls or ceilings need repainting, we recommend that all painting is complete before your new flooring arrives. Keep some left over paint for touchups.
Clean Up: The installers will make a post-installation inspection with you to guarantee your complete satisfaction. After the installation they will pick up and dispose of scrap materials. Normal installation methods may scuff or scratch you baseboards and walls. Expect touchups to paint or wallpaper after the installation.
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